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Ecoforest technical assistance

In case of any incident or doubt about the performance of your Ecoforest product, get in touch directly with your installer.

In case the problem has not been solved, complete the following form to get in touch with our technical service.

  NOTE: To fulfill the form correctly you will need the following information from your Ecoforest product. You can find this information in two gray labels located on the back or side of your product, or inside the manual:

Pellet boiler/stove

Serial number



CPU number


Heat pump

Serial number

Personal information
Terms and conditions



The Ecoforest group was founded in Vigo in 1959 at the hands of its owner and founder Jose Carlos Alonso Martínez, specializing in the heating sector. In 1993, Ecoforest became the first European manufacturer of pellet hydro stoves, bringing to the market a new, ecological and economic product.

Currently, Ecoforest is the leading company in the market with the widest range of pellet stoves and boilers. In 2012, Ecoforest decided to bet in another innovative technology and launched its first ground source heat pump to the market, being the only Spanish manufacturer of this product and the most specialized in inverter technology on the planet.

The R&D department of Ecoforest continues to innovate every day, in order to develop more advanced and more efficient products. Currently Ecoforest products can be found in more than 30 countries around the world.


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