Cookies policy

USE OF COOKIES ON ecoforest.com, ecoforest.pt, ecoforest.fr, ecoforesthome.com

This cookies policy forms part of the legal notice and privacy policy that regulate the website https://ecoforest.com/and other websites under the ownership of Ecoforest and cited in the aforementioned legal texts.

DEFINITION

A cookie is an information file that the server of the Ecoforest websites sends to the device (computer, smartphone, tablet, etc.) of the person accessing the pages, in order to store and recover information about the browsing carried out from that device.

There are a large number of guides explaining what cookies are and what they are used for. For our part, we will explain how these cookies affect Ecoforest’s web pages, but in the event that further documentation is required, the documentation published by the Spanish Data Protection Agency can be consulted.

TYPES OF COOKIES

1. Own cookies

These are the cookies that are installed on the USER’s terminal from the Ecoforest website.

2. Third-party cookies

These are cookies that are installed on the USER’s terminal from a domain or website that is not managed by Ecoforest, but by another entity that processes the information obtained through the cookies.

3. Session cookies

These are a type of cookie designed to collect and store data while the user accesses a web page.

They are usually used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion.

4. Persistent cookies

These are a type of cookie in which the data continues to be stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

5. Analytical cookies

These cookies, either processed by Ecoforest or by third parties, allow us to carry out statistical analyses such as the number of users who enter the website or the use they make of it.

To do this, we analyse web browsing in order to improve the services we offer.

USE OF COOKIES

Ecoforest uses various types of cookies, which are detailed below.

1. Own cookies

1.1. Technical cookies

These cookies allow the USER to browse the website and use the different options or services that exist on it such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, carrying out the purchase process of an order, making the application for registration or participation in an event, using security elements during browsing, storing content for the broadcasting of videos or sound or sharing content through social networks.

1.2. Performance cookies

These are cookies that collect information about how you use the website (for example, the pages you visit or if an error occurs) and that also help Ecoforest to locate and solve website problems.

All the information collected in these cookies is completely anonymous and helps us to understand how our site works, making the appropriate improvements to make it easier for you to browse.

These cookies will allow:

• The USER to browse the site.
• Ecoforest recompile information about how the USER uses the website, in order to understand the usability of the site, and help us to implement the necessary improvements.

These cookies will not collect any information about the USER that can be used for advertising purposes, or information about their preferences (such as their user data) beyond that particular visit.

2. Third-party cookies

2.1. Analytical cookies

Google Analytics cookies: these are analytical cookies that enable the monitoring and analysis of the behaviour of USERS of the websites to which they are linked.

The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create browsing profiles of the USERS of these sites, applications and platforms, in order to introduce improvements based on the analysis of the data on the use made by the USERS of the service.

Google Analytics stores cookies on servers located in the United States and undertakes not to share them with third parties, except where necessary for the operation of the system or where required by law.

According to Google, it does not store the USER’s IP address.

Google Inc. is a company that adheres to the Safe Harbour Agreement, which guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. The USER can consult detailed information in this respect at this link: this link.

If the USER wants more information about the use that Google gives to cookies, he/she can access it through this other link: this link..

2.2. Marketing Cookies:

These cookies are managed by third parties, so the USER may use their tools to restrict the use of these cookies.

Some of the cookies are used to link to other websites that provide certain services to Ecoforest, such as Facebook, Twitter or Google.

Some of these cookies will modify the advertisements of other websites to adapt them to your preferences.

These cookies will allow:

• Link to social networks
• Pass information about your visit to the Ecoforest.com website to adapt advertisements on other pages.
• Allocate commissions for referred sales through the affiliate programme.

2.2.1. Doubleclick

It is an advertising platform owned by Google.

Doubleclick’s cookies make it possible to show advertising on other websites to users who have previously visited the website.

2.2.2. YouTube

YouTube is used in some parts of the website to offer its own videos.

YouTube stores information in order to be able to generate statistics on visits to videos embedded in other pages.

As YouTube is owned by Google, more information on the cookie policy can be found at this link.

2.2.3. Zopim widget

They are used for the « live chat » to provide support and resolve queries directly to customers. It installs cookies to identify the user and their device and to know their preferences regarding the use of Zopim’s internal module, as well as to know the user’s preference to deactivate the live chat, and to cease the use of cookies.

More information on Zopim’s cookie policy can be found at this link.

The user may – at any time – choose which cookies they want to operate on this website by configuring their browser settings; for example:

• Chrome, following these instructions.
• Explorer, by following these instructions.
• Firefox, by following these instructions.
• Safari, by following these instructions.
• Opera, following these instructions.

Web browsers are the tools responsible for storing cookies and from here the USER can exercise their right to delete or deactivate them.

Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.

In some cases it is necessary to install cookies so that the browser does not forget the USER’s decision not to accept them.

Acceptance of this cookies policy implies that the USER has been clearly and fully informed about the use of data storage and recovery devices (cookies) and that Ecoforest has the consent of the USER for the use of cookies, as established in article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

For any doubts or queries about this cookies policy, the USER may contact Ecoforest by e-mail at info@ecoforest.es.